Effective Date: 01 January 2024

1. Scope

This Cancellation Policy applies to all bookings made through Savari Holidays ("we", "us", "our"), including local rentals, outstation trips, one-way and round trips, and any associated services (driver, permits, etc.). By booking with us, you agree to the terms outlined below.

2. Cancellation by the Customer

If you wish to cancel a confirmed booking, please notify us as soon as possible by email or phone. Cancellation charges depend on the time between cancellation request and scheduled trip start:

• More than 7 days before trip start: Full refund of advance minus a processing fee (if any).
• 3–7 days before trip start: 50% of the advance will be retained as cancellation charges.
• Less than 3 days before trip start or no-show: No refund — advance will be forfeited.

Note: Specific promotional fares, special packages or third-party supplier bookings may have different cancellation terms; these will be communicated at the time of booking.

3. Refunds

Refunds (where applicable) will be processed to the original payment method within 7–14 business days after the cancellation is confirmed. Timing may vary depending on your bank or payment provider.

We do not store your full card details. Refund processing is handled securely through the payment gateway used for the original transaction.

4. Cancellation by Savari Holidays

We may cancel bookings due to vehicle unavailability, driver unavailability, force majeure, or unforeseen operational issues. In such cases, we will:

• Offer a full refund of amounts paid, or
• Offer an alternate vehicle or revised itinerary (subject to your consent).

We aim to provide advance notice where possible but are not liable for incidental expenses (e.g., pre-booked hotels) unless otherwise stated.

5. Rescheduling & Modifications

Requests to reschedule or modify bookings should be made at least 72 hours before the scheduled start time. Rescheduling is subject to vehicle & driver availability. Charges or additional fare differences may apply.

• If rescheduled more than 7 days prior: no additional fee (subject to availability).
• If rescheduled within 7 days: rescheduling fee of up to 25% of the booking value may apply.

6. Force Majeure

We are not responsible for cancellations or delays caused by events beyond our reasonable control (e.g., natural disasters, political unrest, strikes, extreme weather, government restrictions). In these events, we will work with you to provide an alternative or a refund where feasible, less any unrecoverable third-party costs.

7. Third-Party / Supplier Terms

Some bookings may involve third-party services (hotels, toll permits, inter-state permits, or local operators). Cancellation and refund rules of those third parties may apply in addition to this policy. Any non-refundable third-party fees will be deducted from refunds.

8. Security Deposit & Extra Charges

Where a security deposit is collected, it will be refunded after the trip subject to vehicle inspection and deduction for any damages, fines, tolls, parking, or additional charges incurred during the booking.

Any unpaid tolls, parking fees or fines discovered after trip completion may be billed to the customer and recovered from the security deposit or charged separately.

9. Non-Refundable & Special Cases

Certain services, special offers, or advance bookings may be marked as non-refundable. Where a booking is explicitly indicated as non-refundable, the advance paid will not be refunded upon cancellation.

10. Disputes & Governing Law

Any disputes related to cancellations or refunds will be handled in good faith. These terms are governed by the laws of India and any disputes will be subject to the jurisdiction of competent courts in the state of Karnataka (unless otherwise agreed).

11. Changes to This Policy

We may update this Cancellation Policy from time to time. Updates will be posted on this page with an effective date. Continued use of our services after changes implies acceptance of the updated policy.

12. Contact Us

Email: info@savariholidays.com
Phone: +91 9972537722
Address: #1255, 6th Cross, Sathgalli B Zone, Manasi Nagar, Outer Ring Road, Mysore 570019